Customer Care Specialist German Speaking

Wat ga je doen?

As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users. You will have the opportunity to make a significant impact within a small, motivated team with duties including:

• Answering customer calls from The Netherlands and Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face
• Handle second level complaints for France and making sure that information is complete for our investigation department
• Be an expert in transferring product knowledge to our customers
• Support complaint reporting and facilitating the legal and regulatory controls required of a medical device
• Presenting and delivering information to potential clients and providing onboarding training to our new customers
• Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.
• Communicating with customers, making outbound calls to potential customers and following up on leads

Wat vragen wij?

• A genuine interest in helping others
• Experience in a customer care focused role
• Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment
• Exceptional attention to detail
• Ability to work well under pressure and meet deadlines
• Excellent presentation and communication skills
• Strong administrative skills
• Excellent written and spoken German, Dutch and English
• Excellent planning and organizational skills
• Flexibility to be available outside of normal working hours (rotating on-call rota)

It’s a bonus if you also have:

• Knowledge of diabetes (and even better insulin pumps!)
• Experience with CRMs/Salesforce 

Wat bieden wij?

This is a senior and defining position at ViCentra. In addition to working on a ground-breaking new product, you’ll be working in a small, friendly and highly motivated team; all ideas are welcomed, and great work is rewarded.

We’re also offering:

• Meaningful work
• Autonomy
• A very competitive salary
• 32 holiday days (pro rata) + 5 optional purchase days
• An average 40 hours per week
• Laptop
• Phone allowance
• Discount on gym membership
• Bike Scheme
• Free, on-site parking
• Multi-cultural working environment, informal dress code
• Social events and team lunches